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Return Policy
We want you to love your purchase
Return Window
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached.
Return Conditions
To be eligible for a return, items must meet the following criteria:
Unworn and unwashed
Original tags attached
In original packaging
No signs of wear or damage
How to Return
To initiate a return:
Contact our customer service team
Receive your return authorization
Pack items securely in original packaging
Ship to the provided return address
Refunds
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges
We offer free exchanges for different sizes or colors. Contact us to arrange an exchange and we'll send your new item right away.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service.
Final sale items and gift cards are not eligible for returns or exchanges.
Questions?
If you have any questions about our return policy, please contact us at returns@theravenmoon.shop
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